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SUMMARY:From Skepticism to Connection: How Community-Based Peer Support Improves Health Outcomes and Member Trust
DESCRIPTION:Wednesday\, March 4\, 2026\n2:00 PM ET \nHealth plans and providers increasingly recognize that addressing social determinants of health requires more than referrals\, it requires trust\, relationships\, and sustained community connection. \nIn this interactive webinar\, join leaders from Highmark Health Options of West Virginia and Wider Circle as they share how peer-driven\, community-based social support is transforming member engagement\, improving quality outcomes\, and strengthening retention—particularly in rural and underserved communities. \nDrawing on real-world implementation and member stories\, speakers will explore how Wider Circle’s Connect for Life®program integrates seamlessly into managed care operations while remaining flexible enough to meet members where they are—through phone-based outreach\, in-person gatherings\, community events\, and peer-led support. \nThe conversation will also examine how this approach aligns with state and payer priorities\, including Highmark’s focus on scalable\, plug-and-play solutions that deliver measurable impact quickly. \nWhat You’ll Learn\nHow trust drives outcomes: Why peer-led\, community-based support outperforms referrals in engaging members and improving quality\nA scalable model in action: How community support integrates seamlessly into managed care operations with measurable impact\nResults that matter: How peer connection improves gap closure\, retention\, and member satisfaction—especially in rural and underserved populations \nPresenters:\nWilliam Friedman\, Vice President of Payer Engagement\, Wider Circle\nJason Landers\, Market President\, Highmark Health Options\, West Virginia\nJocelyn Williams\, Community Engagement Specialist\, Wider Circle\nCrystal Belisky\, Community Engagement Specialist\, Highmark Health Options \n  \n \n\nRegister Now
URL:https://medicaidplans.org/event/community-peer-support-health-outcomes-trust/
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