Modernizing Medicaid Redetermination Engagement in the HR.1 Era
2026-05-20 13:00 - 14:00 (America/New_York)
With HR.1 introducing twice-annual redeterminations and work requirements, Medicaid plans face rising complexity, tighter timelines, and increased enrollment volatility. Yet the primary risk isn’t eligibility—it’s communication. During the unwinding period, nearly 71% of disenrollments were procedural, driven by missed notices, confusion, and administrative barriers.
In this session, experts from Santa Clara Family Health Plan and Ushur share how Medicaid plans are reducing preventable, procedural disenrollment through proactive, digital-first engagement.
Learn how health plans are:

Engaging hard-to-reach members earlier and more effectively throughout the redetermination process
Guiding action with simplified, timely two-way digital communication
Scaling outreach with automation while maintaining compliance
Reducing missed deadlines through proactive outbound and inbound support
Amplifying member outreach within procedural disenrollment grace period

Speaker:
Chelsea Byom, Vice President, Marketing, Communications & Outreach at Santa Clara Family Health Plan
Simha Sadasiva, CEO & Co-Founder, Ushur

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Preventable Medicaid Member Loss: How Plans Can Protect Revenue in the New HR1 Eligibility Era Through Memeber Engagement
2026-06-10 14:00 - 15:00
Medicaid health plans are facing a critical challenge in keeping their members enrolled in the face of new requirements that are set to take effect on January 1, 2027. Join us for a panel discussion on best practices in Medicaid member engagement to enhance your retention strategy. Panelists will discuss the three essential elements of member outreach and engagement – member data analysis, contact center workforce, and effective connection strategies.
Presenters:
• Jerry Vitti, Founder and CEO, Healthcare Financial Inc.
• Suranjan Shome, CEO, Epiphany Management Group
• Jim Talley, President and COO, Epiphany Management Group
• Joe Moser, Moderator, Former Indiana Medicaid Director

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From Listening to Action: Meeting CMS's New Community Engagement Expectations
2026-06-24 14:00 - 15:00
*This webinar is exclusively for MHPA health plan members, state affiliates, and partners. Webinar attendees must register using their organization email. With the publication of CMS’s interim final rule on Medicaid community engagement requirements, states now have until January 1, 2027 to implement new provisions for enrollees.
Join MHPA for an in-depth webinar detailing key information from the rule, including populations affected, the documentation and verification framework, short-term hardship exemptions, and how Medicaid managed care plans can support enrollees and states.

Speakers:
Shannon Attanasio, Senior Vice President, Government Relations, Policy, and Advocacy
MHPA Nicolas Wilhelm, Esq., Director, Regulatory Affairs, MHPA

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