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UID:3457-1744203600-1744207200@medicaidplans.org
SUMMARY:Are Digital Health Programs Delivering Measurable ROI?
DESCRIPTION:How are managed care organizations measuring the multi-faceted ROI of digital health programs across clinical outcomes\, utilization\, and quality? Join our panel of health plan leaders as they share their experiences in measuring and expanding digital health solutions beyond the pilot stage. This discussion will explore different approaches to evaluating population health initiatives\, allocating resources effectively\, and aligning with value-based care objectives. Attendees will learn how other healthcare decision-makers make meaningful digital health investments that benefit both patients and payers\, ensuring digital health solutions truly deliver on their promise of improved care and sustainable ROI. \nPresenters: \nReza Alavi\, MD \nManaging Director \nQuintuple Aim \nMike Rapach \nPresident & CEO \nCareFirst Community Health Plan Maryland \nRebecca Geist \nNational Director\, Government Programs Business Development \nKaiser Permanente \nIfrad Islam \nVP\, Value-Based Care \nProminence Health \nSebastian Seiguer \nCEO \nScene Health \n \nScene is the industry leader in MedEngagement\, going beyond traditional medication adherence to transform disease management. Commercialized out of Johns Hopkins\, Scene has over ten years of experience improving medication adherence in diverse populations facing significant health and socio-economic challenges. Scene currently delivers programs for over 700 public health departments\, Medicaid and Medicare MCOs\, and life science organizations covering multiple chronic and infectious conditions\, including diabetes\, asthma\, COPD\, cholesterol\, opioid use disorder\, hepatitis C\, tuberculosis\, hypertension\, sickle cell disease\, and solid organ transplants.
URL:https://medicaidplans.org/event/are-digital-health-programs-delivering-measurable-roi/
LOCATION:Webinar\, United States
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DTSTART;TZID=America/New_York:20250416T130000
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UID:3461-1744808400-1744812000@medicaidplans.org
SUMMARY:AI Agents in Healthcare: Scaling Member Service for Faster\, More Equitable Access
DESCRIPTION:Medicaid and Medicare health plans face increasing member expectations\, especially during seasonal surges like renewals and redetermination\, open enrollment\, and new plan year transitions. Limited live resources can make it difficult to deliver timely\, effective support to members. \nAI-powered Agents offer a scalable\, secure\, and empathetic solution—helping members complete self-service tasks such as updating primary care provider (PCP) selections\, requesting ID cards\, and getting answers to common benefits\, services and support questions\, all within digital platforms. \nJoin this session to learn how AI Agents are transforming health plan member engagement while ensuring HIPAA compliance and seamless escalation for complex inquiries. \nKey takeaways include: \n• Enhancing member support by quickly delivering benefits education and resolving routine requests. \n• Ensuring compliance and accuracy with built-in guardrails that prevent AI “hallucinations” and enable warm transfers to live agents when needed. \n• Leveraging human-in-the-loop strategies to maintain trust\, empathy\, and precision. \n• Driving operational efficiency and member satisfaction with personalized\, 24/7 digital assistance. \nPresenters: \nDustin Roberts \nSolution Consulting\, Manager \nUshur \nYvonne Daugherty \nGlobal Head of Industries \nUshur \nRegister Now \n \nAutomation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service\, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure\, Ushur powers vertical AI Agents for healthcare\, financial services and insurance use cases. Designed for rapid code-less deployment with flexible\, advanced capabilities for IT and business teams\, enterprises can transform customer and employee journeys at scale\, driving faster time-to-value and improved outcomes.
URL:https://medicaidplans.org/event/ai-agents-in-healthcare-scaling-member-service-for-faster-more-equitable-access/
LOCATION:Webinar\, United States
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