Medicaid and Medicare health plans face increasing member expectations, especially during seasonal surges like renewals and redetermination, open enrollment, and new plan year transitions. Limited live resources can make it difficult to deliver timely, effective support to members. AI-powered Agents offer a scalable, secure, and empathetic solution—helping members complete self-service tasks such as updating primary…

How are managed care organizations measuring the multi-faceted ROI of digital health programs across clinical outcomes, utilization, and quality? Join our panel of health plan leaders as they share their experiences in measuring and expanding digital health solutions beyond the pilot stage. This discussion will explore different approaches to evaluating population health initiatives, allocating resources…

MCOs must move beyond traditional roles to spark transformational change. Advancing population health goals and improving health outcomes requires purposeful collaboration from cross-sector community partnerships. BlueCross and BlueShield of Illinois (BCBSIL) is committed to disrupting health disparities through targeted, strategic partnerships. In this presentation, BCBSIL and two organizational partners, PS2G and HealthCare Dynamics International (HCDI),…