Shifting from Traditional to Transformational Care: Reimagined Roles and Strategic Partnerships within MCOs to Deliver High Quality Outcomes

MCOs must move beyond traditional roles to spark transformational change. Advancing population health goals and improving health outcomes requires purposeful collaboration from cross-sector community partnerships. BlueCross and BlueShield of Illinois (BCBSIL) is committed to disrupting health disparities through targeted, strategic partnerships. In this presentation, BCBSIL and two organizational partners, PS2G and HealthCare Dynamics International (HCDI), share strategies for collective impact and call on MCOs to shake up the population health landscape by reimagining their role within it.

By leveraging existing community resources and partnering with established CBOs and trusted community stakeholders, we develop sustainable, structural initiatives to reduce health disparities for hard-to-reach populations. This presentation explores how BCBSIL’s partnership with PS2G and HCDI has amplified engagement efforts through an integrated community approach. PS2G’s program to reduce food insecurity through economic investment with their Growing Homes initiative and Dion’s Chicago Dream Vault and HCDI’s on-the-ground engagement approach using human-centered design and their Parachute Methodology showcases the vital nature of embedding lasting, culturally responsive interventions to reduce health disparities and improve health outcomes. In this presentation, BCBSIL demonstrates the critical nature of building an agile coalition of support for at-risk populations – beginning with the MCO.

Presenters:

Suzanne Letang

Clinical Strategy Manager

Blue Cross and Blue Shield of IL

Jean Drummond

President and CEO

HCD International

Deidre Sherman

Chief Customer Officer

PS2G

Ravi Sankar

Sr. Partner

PS2G