Preventable Medicaid Member Loss: How Plans Can Protect Revenue in the New HR1 Eligibility Era Through Memeber Engagement

Medicaid health plans are facing a critical challenge in keeping their members enrolled in the face of new requirements that are set to take effect on January 1, 2027. Join us for a panel discussion on best practices in Medicaid member engagement to enhance your retention strategy. Panelists will discuss the three essential elements of member outreach and engagement – member data analysis, contact center workforce, and effective connection strategies.

Presenters:

• Jerry Vitti, Founder and CEO, Healthcare Financial Inc.

• Suranjan Shome, CEO, Epiphany Management Group

• Jim Talley, President and COO, Epiphany Management Group

• Joe Moser, Moderator, Former Indiana Medicaid Director

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