October 21, 2020 – 1:00pm ET

With provider office closures due to the global pandemic, telehealth has emerged as a means of ensuring necessary care continues to be provided to members. NCQA has aligned HEDIS® MY2020 measure specifications with this change in healthcare delivery. This presentation will review updates to HEDIS® measures for MY2020 with a focus on telehealth visits and the importance of capturing this data as well as exclusions to demonstrate your HEDIS® performance. We’ll also review strategies to mitigate the potentially negative impact of COVID-19 on your MY2020 HEDIS® rates.

Attendees will learn:

1. MY2020 changes to measures’ specifications related to COVID-19
2. Steps you can take to ensure your members’ telehealth visits are captured and why
3. Ways to ensure your members are getting necessary care while navigating limitations created by the pandemic
4. The impact of exclusions on measure rates

Who Should Attend:

1. HEDIS program managers\Quality Department Leaders
2. Health plan HEDIS Clinical Staff
3. Accreditation Department leaders and staff

Presenters:
Melanie Richey
Vice President, Clinical Solutions

Corey Collins
Delivery Owner, Quality

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